Privacy Policy
At Mercure Whately Hall Hotel, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our hotel or interact with our services. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We may collect personal information from you when you:
- Make a reservation or inquiry.
- Create an account on our website.
- Subscribe to our newsletter or promotional materials.
- Participate in surveys or provide feedback.
The types of personal information we may collect include:
- Name
- Contact information (email address, phone number)
- Payment information (credit card details)
- Preferences and interests
- Any other information you voluntarily provide
2. How We Use Your Information
We use your information for various purposes, including:
- Processing and managing your bookings and payments.
- Communicating with you about your reservations and inquiries.
- Sending you promotional materials, special offers, and updates about our hotel.
- Improving our services and customer experience through feedback and surveys.
- Complying with legal obligations and regulations.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our hotel and services (e.g., payment processors, marketing agencies).
- Third parties when required by law or to protect our rights and safety or those of others.
- Any potential buyers in the event of a merger, acquisition, or sale of all or a portion of our business.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This includes implementing appropriate technical and organizational safeguards. However, no method of transmission over the internet or electronic storage is completely secure.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccurate information.
- Withdraw your consent for us to use your personal data at any time.
- Request the deletion of your personal information in certain circumstances.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors interact with our site. You can manage your cookie preferences through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Address: Mercure Whately Hall Hotel
17-19 Horse Fair
Banbury, Oxfordshire, OX16 0AN, United Kingdom